Return & Refund Policy

1. Seven-working-day return window

You may request a return within 7 working days after delivery. Working days are Monday to Friday, excluding public holidays; counting starts on the next working day after delivery. This window is for submitting your request, not for the parcel to reach us. A timely request remains valid if an arranged pickup occurs later.

2. Condition for normal returns

For a size, fit or change-of-mind return, the item must be unused, unwashed, unaltered, free from stains, odours and customer-caused damage, with original tags attached and any included accessories. A brief indoor try-on to check fit is acceptable if the item remains in its original condition. Please use the original packaging where possible or suitable protective packaging.

These condition requirements do not exclude claims for a manufacturing defect, wrong item or damage present when delivered. We do not treat a defective product as ineligible merely because the defect became apparent during reasonable inspection or use.

3. Return charge

A flat ₹50 return charge per return request applies to eligible size, fit and change-of-mind returns arranged through us. It is deducted from the approved refund. Outbound shipping is free and is not deducted later. We do not apply an additional restocking fee.

No return charge applies to a damaged, defective, incorrect or materially misdescribed item supplied by us. Where a refund is required for our failure to fulfil or deliver an order, the normal return fee does not apply.

4. How to request a return

1. Email info@volwer.com or call +91 8796788848 with your order number, item and return reason.

2. For a damage, defect or wrong-item complaint, provide available photographs to help us assess it. An unboxing video is not mandatory.

3. We will provide pickup arrangements or authorised return instructions. Please do not send a parcel to the registered office without receiving return instructions.

4. Pack the item securely and retain the pickup receipt or tracking proof.

If reverse pickup is unavailable, we will agree an alternative with you before you ship. Any approved necessary return postage for a defective, damaged or incorrect item will be borne or reimbursed by us. Contact us before paying for a self-shipment.

5. Inspection and refunds

We aim to inspect returned items and notify you of the outcome within 3 working days of receipt. If a normal return does not meet the stated condition requirements, we will explain the reason and discuss the next step before arranging any chargeable action.

Approved refunds will be initiated within 5 working days of approval, or sooner where applicable law requires. Prepaid refunds are sent to the original payment method. COD refunds are sent to a verified bank account or UPI ID supplied by you. Please allow a further 5–7 working days for bank or payment-provider processing; actual credit times may vary. Contact us if a refund is delayed so we can trace it.

The refund covers the amount actually paid for the returned item, after applicable discounts, less the ₹50 charge only where it applies. For partial returns, discounts are allocated fairly to the returned items. We do not require you to accept store credit instead of an approved monetary refund.

6. Damaged, defective or wrong items

Please report these issues as soon as reasonably possible so we can investigate and offer an appropriate replacement or refund. The normal seven-working-day change-of-mind window does not remove your statutory rights for defects, misdescription or other seller failures. We will not charge ₹50 for a valid claim of this kind.

7. Exchanges

If you need another size or colour, contact us. Exchanges depend on stock and serviceability, and we will confirm any arrangements and charges before proceeding. If an exchange cannot be arranged, you may use the eligible return process and place a new order. No undisclosed exchange charge will be applied.

8. Cancellations

Contact us as soon as possible to cancel an order. We can cancel before dispatch without a cancellation fee. Once dispatched, we will help with interception where possible or explain the applicable return process. We will not treat a request caused by our failure to supply the correct goods or meet the agreed delivery schedule as a chargeable change-of-mind return. If we cancel an order we cannot fulfil, any amount collected for the cancelled order will be refunded in full.

9. Complaints and consumer rights

This policy does not restrict rights or remedies available under applicable Indian consumer law. For assistance or a complaint, contact Ashwani Chauhan — Operations at info@volwer.com or +91 8796788848. Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt.

VOLWER is operated by GLOBULIZE INDUSTRIES LLP (LLPIN ADA-9734). Registered office: House No. 18, Village Chouroli Khas, Ahamedpur Chauroli, Jewar, Gautam Buddha Nagar, Uttar Pradesh – 203135, India. This is not a return-shipping address unless specifically confirmed in your return instructions.