Privacy Policy

1. Who we are

VOLWER is a clothing brand operated by GLOBULIZE INDUSTRIES LLP (LLPIN ADA-9734), India. This Privacy Policy explains how we collect, use, disclose and retain personal information when you visit volwer.com, place an order, contact us or subscribe to our communications. Our store currently sells and delivers within India.

Registered office: House No. 18, Village Chouroli Khas, Ahamedpur Chauroli, Jewar, Gautam Buddha Nagar, Uttar Pradesh – 203135, India.

2. Information we collect

• Contact and order information: your name, email address, phone number, billing and delivery addresses, products and sizes selected, order history and delivery instructions.

• Account information: information used to create, authenticate and manage your customer account, where you choose to use one.

• Transaction information: order value, payment method, payment status, transaction references and refund details. For a COD refund, we may request the account-holder name and bank account/IFSC or UPI details needed to send the refund. Never send us a card PIN, CVV, password or OTP.

• Support and returns information: messages, order references and product or packaging photographs you provide to help us assess an enquiry, damage report or return.

• Technical and browsing information: IP address, browser and device information, cookie identifiers, pages viewed, cart activity and information needed for website security, functionality and basic store reporting, as generated by the store platform.

• Preferences: marketing choices and records of consent or opt-out requests.

We receive information directly from you, through your use of the store and from service providers handling payments, deliveries or support. Please provide another person's details, such as a gift recipient's address, only when you are authorised to do so.

3. How we use information

We use personal information to process and fulfil orders; arrange payments and delivery; manage accounts, cancellations, returns and refunds; answer enquiries; prevent fraud and misuse; maintain and improve the store; keep accounting and legal records; and resolve disputes. We use your contact details for promotional email, SMS or WhatsApp communications only with appropriate permission and subject to applicable law.

Information required for an order is necessary to provide that service. If you do not provide it, we may be unable to complete your purchase. Marketing participation is optional and is not a condition of purchase.

4. Marketing and your choices

Where you opt in, we may send product news, launches and offers through the channels you choose. You may unsubscribe using the email unsubscribe link, the opt-out instructions in a message, or by contacting info@volwer.com and identifying the channel you want to stop. We will process your request and retain only the suppression information needed to respect your choice. Opting out of promotions does not stop necessary order, delivery, refund or security communications.

5. Cookies and similar technologies

Our Shopify store uses cookies and similar technologies to operate the website, maintain your cart and account session, protect checkout and support store reporting. Browser settings let you block or remove cookies, although some store functions may stop working. Where a cookie preference control is provided, you can use it to manage the categories offered there.

We have not configured additional third-party advertising pixels or third-party analytics tools at the date of this policy. Shopify's own platform processing is described separately below. If we introduce additional tracking, we will update this notice and provide any notices or choices required by applicable law before that processing begins.

6. When information is shared

We disclose the information reasonably needed to providers supporting our business: Shopify for hosting, checkout and store operations; payment providers for transactions and refunds; courier and logistics providers for delivery and returns; communication providers for messages you are entitled or have agreed to receive; and professional advisers or technical providers for accounting, compliance, security and support.

Online payment information is handled through the payment service available at checkout. The provider's own notices explain its processing. We may receive payment status and transaction references without receiving all payment credentials.

We may also disclose information where legally required, to respond to lawful requests, prevent fraud, protect legal rights or handle a business transfer, subject to applicable safeguards. We do not sell customer contact lists for unrelated third-party marketing.

7. Shopify and processing outside India

Our store is hosted on Shopify. Shopify processes information to provide and protect its services and may process some information for its own purposes as explained in its Privacy Policy. Shopify and other service providers may store or process information outside India. Selling only within India does not mean all personal information stays in India. Such processing remains subject to applicable legal requirements.

8. How long information is retained

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, returns, customer support, fraud prevention, accounting, tax and legal obligations. Retention depends on the record type and applicable requirements. When no longer needed, information should be deleted or anonymised through our systems and relevant service providers. Some records may need to be retained after an account or deletion request to meet legal obligations or resolve an existing dispute.

9. Security

We use reasonable administrative and technical safeguards appropriate to the information and rely on the security features of our service providers. No internet transmission or storage system can be guaranteed completely secure. Please protect your account access and do not share passwords or OTPs with anyone claiming to represent VOLWER.

10. Requests and complaints

You can contact us to request access to your information, corrections, account closure, deletion, withdrawal of consent or help understanding our processing. We will handle requests in accordance with applicable law and the rights in force at the time. We may need proportionate information to verify your identity. Some requests may be limited by legal retention requirements or other lawful exceptions; we will explain an applicable limitation.

Withdrawal of optional consent does not invalidate earlier lawful processing and may affect a feature that depends on that information. Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt. Privacy requests will be handled within applicable legal time limits. Any right to approach a competent authority remains available under applicable law.

11. Children

Our purchasing services are intended for adults. A person under 18 should use them only through a parent or legal guardian. We do not intentionally seek personal information from children for marketing. If you believe a child has provided information without appropriate authorisation, contact us so we can assess and address it in accordance with applicable law.

12. Updates and contact

We may update this policy when our services, data practices or legal obligations change. The revised version and its update date will be posted here. Where required, we will give additional notice or seek consent.

Privacy and Grievance Contact:

Ashwani Chauhan — Operations

GLOBULIZE INDUSTRIES LLP, trading as VOLWER

Email: info@volwer.com

Phone: +91 8796788848

Postal address: House No. 18, Village Chouroli Khas, Ahamedpur Chauroli, Jewar, Gautam Buddha Nagar, Uttar Pradesh – 203135, India.